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Friday, April 5, 2013

Things have been bad!

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I've been quiet the last couple of days because I've been hot, tired and cranky.  Things have been bad.....really, really bad!  I am absolutely convinced everything is going wrong because I still have no AC in my class.  It's been 18 calendar days since I first reported it was broken and if they would just fix it I know things would get better.  And heck, even if things don't get better, at least I'll be nice and cool!

Here are just a few examples of the things that are going wrong...

Last week, I went shopping for a new mattress and actually decided to buy a new bed to go with the new mattress.  The finish on the bed matched the bedroom furniture I already have so it was perfect.  One new piece of furniture, a much needed new mattress and it's like I have a whole new bedroom set! 

The store I bought it from only delivers Monday - Friday and couldn't deliver while I was still on vacation.  I made it clear that I would need a late afternoon delivery and was told that they would make me the last delivery of the day and that I would get a call the day before with the final delivery time.

Well, on Wednesday I get a call letting me know that my bed would be delivered between 9 and 11 AM Thursday morning.  I quickly say that won't work. I made it clear that the day of delivery wasn't as important as the time of delivery and  that my account had been marked to show that I needed a late afternoon delivery.

The girl on the other end of the phone replied, "Well, that's not possible."

She didn't offer to reschedule or try to explain why it wasn't "possible".  She just expected me to give in and change my schedule to fit their needs. BUT...I'm the customer.  They weren't doing me any favors.  I was doing them one by spending my hard earned money in their store.  So...

Instead,  I replied, "Well, then we're just going to cancel this sale and you can refund the money back to my credit card and I'll go spend it at one of your competitor's stores."

Girl on the other end of the phone: "I'll have to connect you with the sales clerk who helped you so that the refund can be processed."

Me:  "That's fine.  I'll be more than happy to talk to him and let him know that the reason he's losing whatever commission he was supposed to make on this sale is because you were very rude and unhelpful."

I got put on hold!

Christian, the hot sales guy who had helped me didn't pick up the other end of the phone.  Instead, it was some other girl who said she was the store manager. I explain to her why I want to cancel the sale and get my money back.  She says that I have two options:

1. reschedule the delivery for Tuesday when they can get it to me between the hours of  3 and 5 PM
2. Have my money refunded.

I know that she  was completely expecting me to want that new bed so badly that I completely forgot about the rude girl I had just spoken to and reschedule the delivery. 

She doesn't know me! 

I don't like being disrespected and I don't spend my where I get disrespected!

I told her that the first girl should have offered to make the delivery schedule change instead of declaring that a late afternoon delivery wasn't possible and that if she had done that I would have gladly rescheduled, but she didn't and I wanted my back.

The money is supposed to be refunded within 3 to 5 business days.  If the transaction doesn't show up on my credit card by the fifth day...I'll be calling that store again!

I probably should be nice and not mention the name of the store that gave me such a fit, so I'll just say that I will never, ever buy anything from Modani Furniture of 2898 Biscayne Boulevard in Miami, Florida and I don't recommend that you do either.

That's just one of the many things that have gone wrong lately!

Want to hear about another one?  Too bad!  I'm going to tell another story anyway.

On Wednesday, as I was driving home from school, all hot sweaty and tired when the light came on in the car to let me know that I needed gas.  I didn't want to stop for gas!  I wanted to get home and take a cold shower, so I decided to do just that.  I came home knowing that the gas station is close enough for me to get to the first  thing in the morning.

So, I get to the gas station on Thursday morning,slide my card through the reader, punch in my zip code and start mindlessly pumping my gas.  The pump shut itself off after I had pumped $28.40 worth of gas into my car.  I didn't know what was going on!  My car had been beyond empty when I started so I knew that $28 wasn't going to fill it up.  I was looking at the pump and pressing the handle trying to figure out why I couldn't get more gas when the lights suddenly went out.

This scared me...first the pump and then the lights! 

Naturally, I thought, "OMG! It's the North Koreans!"and started looking around for someone (hopefully someone young, male and super good looking) to help/protect me when I realize that the lights inside the store are still on and that one of the guys inside is watching me through the window.

I threw my arms up in the air and gave the guy the nationally recognized, "What the $%^&?" shrug.  He came to the door and called out to me, "We turned the pumps off, cause it's time to do our change of shift paperwork." 

That's right!  They couldn't wait for me to finish my purchase.  They had to get that paperwork work done so that one of them could go home.

I really wanted to show the guy another nationally recognized hand gesture, but I didn't.  Instead, I just said, "You realize that you're losing here, right?"  I don't know if he answered me or not cause I didn't waste any time getting into my car and driving way.  After all. the North Koreans could still have been behind the whole thing.  You just never know!

Here's a little bit of good news....

My principal moved me into a portable today until my AC gets fixed.  The portable smells really bad, but it has AC so I'm not complaining!  Breathing in the smell of  mold may kill us, but at least we won't be hot and sweaty when we go! lol!

I was also told that the part  to fix my AC is in and that as long as there are no "emergencies" my air should be fixed tomorrow.  We'll see...


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