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Thursday, July 14, 2016

Summer Vacation Day 50

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I knew things were going too well!

I knew that with everything I wanted falling perfectly into place, there was going to be a wrench thrown into the works!

I knew it! 
I just knew it!

You know my brand  new car that I've only had since February/March?

Well, it's in the shop getting a brand new engine!

It all started with the low tire pressure light coming on when the tires were just fine. Then it went to the low oil pressure light and eventually the check engine light.

First thing Monday morning I called the Jeep dealership and was told that they could get me in on Tuesday, July 19th at 1:30 PM.  I might have thrown a fit.....asking what I was supposed to do in the mean time.  The girl told me that the lights were on, but as long as they weren't flashing it was still OK to drive the car.

I just sat there speechless until she finally asked, "Ma'am, are you still there?"

I responded with, "Oh my God, I bought a lemon didn't I?"

She placed me on hold for a few minutes and came back to tell me to bring the car in the next day at 10:30 AM.

Isn't it funny how that happens?

I showed up yesterday and waited at the dealership for a little over an hour before it was suggested that I take their shuttle home.  They got the low tire pressure and the check engine light to go off, but they weren't sure what was up with the oil pressure light and needed to do further diagnostic testing because it was showing a reading of 0% oil pressure.  I was very nicely assured that I shouldn't worry about a thing because everything was under warranty and I wouldn't have to spend a dime.

This did not make me feel better!

I waited for another hour and the shuttle driver still hadn't made an appearance so I stood up to walk around for a bit.  I wondered outside and was standing there just watching other people getting into their cars and driving away with no problem.  There were a couple of men sitting at a picnic table near me talking and laughing, but I didn't pay much attention to them.

My service rep saw me standing there and assured me that the shuttle van would be ready for me in just a few minutes.  They were just working on the schedule for the day to see who needed to be picked up and brought in and blah, blah, blah....

I told her that another hour had gone by and I was wondering if she had heard anything else about my car.  She told me that the test they needed to run was very intense and that the guys asked for an hour just to go over the results after it was done, so it was going to take some time and would probably be Wednesday before they could get me back into my car.

I again stated my unhappiness with a new car having this kind of problem and she again assured me that I wouldn't have to pay anything because everything is still under full warranty.

This still did not make me feel better!

As we were talking, a guy walked up carrying an oil pan.  He told the service rep I was talking to to look into the pan.  She did and said, "Shaving!"  like it was a good thing or something.  He, more realistically, said, "There aren't shavings!  Look at this!"  Then he held up a handful of small metal pieces and said, "I have no idea where these came from or why they're here.  It's like something exploded in here and I've got a 0% oil pressure reading."

It was at this time that I pointed out that it was my car he was talking about and asked what in the world was going on and how was I supposed to feel comfortable with a new car that was having this problem.

He then took up the company line and assured me that everything was under warranty and wasn't going to cost me anything.  It was just one of those one in a million things that happens and they were going to get it fixed for me and I shouldn't worry about anything.

I replied with a very bad four letter word that starts with the letter F and followed it up with the words "my life". 

The lady turned her back to me and spoke lowly in hopes that I wouldn't hear her tell the guy to please stop talking because I was already freaking out.

I said no, that I wanted him to keep talking because I was paying a lot of money for that car and it's brand new and I never had these problems when I drove a VW.

The guy said his worry was that if there were metal pieces in the oil pan then there were metal pieces everywhere.  The lady said, "Let's get you in a rental!"  I repeated the same three words from before.

The guy took my sad little oil pan filled with metal pieces and left and the lady went to get the paperwork she needed to get me in a loaner/rental car for the next couple of days.

When she came back, she asked me to follow her and she would take me over to get a loaner.  She stopped by the picnic table where the men were still sitting and told one of them that i wasn't going to need a lift home because they going to get me a car.

That's right, all this time I was sitting around waiting for the shuttle driver and he was sitting outside at the picnic table laughing it up with his buddies.

We get to the other side of the lot in time to see the guy who works for Hertz walk out of the office.  The lady made all kinds of over dramatic hand signals to get his attention.  I could tell she was silently saying, "I don't know where you're going, but please come back because this lady is pissed!"

She opened the door to his office and told me to go ahead and have a seat.  The Hertz guy walked into the building and she tried again to speak very lowly to him, but again, it didn't work!

She had a great big smile on her face and tried to make it look like she was having a normal casual conversation as she whispered to him what was going on.  I heard him tell her, "Well, we don't have any cars but I'll get her into something."

Seriously, someone needs to teach to these people how to whisper! 

The lady took off back to her side of the dealership and the Hertz guy came into his office and greeted me by asking how my day was going.

I'm sure he still regrets that question!  I'm also sure he regrets his next statement, "So, I take it you weren't planning to have your car serviced today."

He got me out of his office and into a Dodge Journey in record time.  LOL!

I woke up Wednesday morning and called the the Jeep dealership to get an update and that's when they told me that I was getting a brand new engine because of that freak one in a million thing that happened and it will probably be early next week before my car is fixed.

It doesn't matter how many times I asked exactly what that "freak one in a million thing" was I
 couldn't get a direct answer.  I just kept getting told that everything was under warranty and being taken care of and it wasn't going to cost me a thing and I didn't have anything to worry about, blah, blah, blah...

I don't feel better!

Why won't they just answer my question and tell me exactly what happened and what caused it?  What is it they don't want me to know? 

There were no problems when I took the car in for an oil change last month.  I just can't get over the feeling that this is all the result of something that they did or didn't do when the oil was changed and my tires were rotated.

However, it looks like I'll never really know because..... it's all under full warranty and isn't going to cost me a thing......

Guess who is going to start doubling up on the car payments in an effort to trade this thing in sooner than she had originally planned?


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